Overview

Welcome to Vara Lakshmi LLC (“we,” “our,” “us”). We are dedicated to delivering high-quality services across our surveillance monitoring, job search support, IT and software development, and vehicle history reporting divisions, and to ensuring client satisfaction. This Refund Policy outlines the conditions under which refunds may be requested and processed. By engaging with our services, you agree to comply with this policy.

Refunds are subject to the following conditions:

Before Service Begins: Refund requests made before a service or project has been finalized and delivered will be considered based on the scope of work completed. Refunds are generally granted if the request is made before significant work has begun.

After Service Delivery: Once a service is completed and the final deliverables have been provided (such as a completed report, software delivery, or agreed monitoring period), refunds are typically not available. It is important to finalize all requirements before service completion.

Non-Refundable Situations

Refunds will not be granted in the following cases:

• Chargebacks: Unwarranted or irrelevant chargebacks initiated by the client will not be honored. We reserve the right to pursue legal action if necessary.
• Approved Scope of Work: After the scope of work is approved and the project has moved into execution, refunds are no longer available.
• Client-Induced Changes: Refunds will not be issued for dissatisfaction stemming from changes requested by the client after service completion or for post-delivery modifications.
• Reassignment of Project: If the project has been transferred to another service provider, a refund request may be considered.
• Change of Mind: If the client decides not to proceed with the service after payment, a refund may be considered based on the conditions outlined.
• Incomplete Information Provided: If incomplete information or requirements were provided that negatively impacted the service, a refund request may be considered.
• Timely Concerns: Refund requests made within 72 hours of initial service delivery will be considered. Clients are encouraged to raise any concerns during this period.
• Adherence to Requirements: Once final deliverables are provided or the service is confirmed as delivered, refunds will not be issued unless the service does not adhere to the agreed requirements.

Request Procedure

To request a refund, you must:

1. Submit a Request: Send a written refund request to info@varalakshmillc.com, providing detailed reasons and any supporting documentation.
2. Review Period: We will review your request within 2 business days and respond with a decision. This review period allows us to assess the validity of the refund request and the relevant circumstances.

Refund Processing

If a refund is approved:

• Method: Refunds will be issued using the same payment method as the original transaction. If this is not possible, we will contact you to arrange an alternative method.
• Processing Time: Refunds will be processed within 48 hours of approval.

Dispute Resolution

In the event of a dispute regarding a refund, we will make every reasonable effort to resolve the issue amicably. Any unresolved disputes will be addressed according to the dispute resolution procedures outlined in our Terms and Conditions.

Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all refund requests made after the effective date.

Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at: info@varalakshmillc.com